Customer Focus Through Partnership
All companies are customer focused in one way or the other and at Accolade Technology we are no different. However, we believe our customer focus is more precisely described as a partnership.
Every Accolade customer engagement requires close cooperation or partnership to successfully integrate an ANIC adapter in to the customer’s hardware platform. In fact, we have never had an engagement without direct engineer-to-engineer cooperation to implement the desired solution.
Often, we even wind up developing some customer specific feature(s) that are typically realized based on extensive up-front conversations with our technical marketing and engineering teams to nail down exactly how an ANIC adapter can help solve our customer’s problems and pain points. For example, in one engagement we implemented a customer’s proprietary hash algorithm in our onboard FPGA and wound up saving nearly 80% of their host CPU cycles. For another customer we carved out space in our onboard FPGA so the customer could insert their own security-related Verilog code. We offered to insert the code for them, but for security and intellectual property reasons they didn’t want to reveal the code to Accolade engineers. We respected this boundary and went out of our way to make some architectural changes to accommodate the customer request.
To better understand how Accolade Technology can help you succeed or to test drive an ANIC adapter please contact us at [email protected].